In the April update, we released dynamic groups in Priima that enable a wide variety of learning paths and processes.
The so-called ordinary, i.e. manually created, group is formed by selecting a group of users into it. In many situations, this is a great way to target online teaching to the people you want to, but wouldn’t it be convenient to form groups automatically at times?
The idea of a dynamic group is to define with which qualities users join in and belong to a group and the grounds for leaving a group. With the help of dynamic groups, e-learning can be organised flexibly, for example when someone’s job description changes or a new employee is being introduced.
Targeting with user data
The ways to use dynamic groups might be best explained by giving a few examples. A good practical example is a situation where you want to target learning in the LMS based on user data to those working in similar tasks.
Once Company A has introduced user fields that allow grouping users and receiving useful reports, these fields can be utilised in many ways. For example, the following information about an employee could be used:
Location: Helsinki / Tampere / Oulu
Task: Management / Sales and Marketing / Product Development / Customer Service
Responsibility: Product A / Product B / Product C
By maintaining user data and dynamic groups, Company A can easily automate the targeting of courses to the right people. In this example, Company A offers its employees certain online courses that everyone in the target group should pass. One of the courses is How to Deliver Good Customer Service for Product C, which contains all the relevant information for employees working in the customer service tasks of Product C. To target the course, a dynamic group is created with the following membership rules:
Task: Customer Service
Responsibility: Product C
This dynamic group will be added as a member to the course How to Deliver Good Customer Service for Product C. All the employees whose Task is Customer Service and Responsibility is Product C will now be automatically added to the group. Later, the group composition will automatically change according to the user data.
If an employee’s task changes and their user data matches the rules of a particular dynamic group, they are automatically added. Similarly, the group composition is automatically updated if a new employee with Product C as their Responsibility is introduced to the company’s customer service. Once a user has been added to Priima LMS, they will immediately gain access to the course How to Deliver Good Customer Service for Product C. In the same way, if the task of an employee who previously worked in customer service changes and their personal data is updated, they will leave the group and at the same time also the course.
Shaping the learning path dynamically
Sometimes it may be necessary to define the completion of online studies in a specific order. With dynamic groups, it is possible to control the order in which courses are passed by using the completion of a desired course as a group membership rule.
Company A wants their salespeople to go through a series of trainings in a certain order. First, the company wants them to get acquainted with their product range in the course Getting Familiar with the Products. After that, their rhetorical skills will be enhanced with Tune Your Sales Speech course and finally they will become familiar with product pricing with How to Price Attractively course.
To manage these courses, Company A creates two dynamic groups in their Priima environment with the following membership rules:
”Members of the Sales Speech Course” group
Task: Sales and Marketing
Course passed: Getting Familiar with the Products
Users who match these rules will be added to the group immediately. The group will be added as a member to the course Tune Your Sales Speech.
In the future, users whose task is Sales and Marketing and who have passed the Getting Familiar with the Products course will always automatically join the group and, through group membership, the course.
In order for the learning path to work as planned, a second dynamic group is also created with the following membership rules:
”Members of the Pricing Course” group
Task: Sales and Marketing
Course passed: Tune Your Sales Speech
In this way, the automated path is completed with a new step and the transition of users from one course to the next works automatically.
It might be a good idea to plan the use of dynamic groups in advance, so that the implementation of the learning path in Priima is quick based on the plan. Descriptive naming of the groups and utilising descriptive texts also enhance communication about the ways to use the groups if there are multiple admins in the Priima environment. With dynamic groups, you can save time and effort by automating the processes involved in providing training.
Ville, Henna-Riikka & Priima team